(My neighbors and I do that all the time) He then told my wife that they needed a 4 man crew to do the job. He said they were not allowed to go on anyone else’s property to deliver products. So, she said to use either of my neighbors driveways which would eliminate 28 of the stairs. When the delivery truck showed up the driver told my wife that they were not allowed to carry the units up more than 30 stairs and we had 34 stairs. We were finally contacted by the third party delivery company Wednesday evening letting us know we would receive delivery on Thursday July 7. How can you conduct business this way!!!!! A few of them promised to call us back and never heard a word from anyone. Finally were able to speak with multiple people over multiple calls, not a single one could give us an answer. My wife and I both spent multiple hours on Wednesday, on hold trying to get confirmation for Thursday delivery. My wife was going to stay and wait for the delivery expecting to leave on Thursday. I had cases at Marian Hospital in Santa Maria so I had to leave my son with a babysitter figuring my wife would be home on Thursday. My son and I had to leave Tahoe on Tuesday July 5 because I had to get back to work and my son had football. So, now we have gone from having Wednesday to probably not Thursday because he took so long. After finally getting the product ordered through the Lowes employee we were now told we “might” not get delivery on Thursday because it was already to late to schedule Thursday. By the time we were finished speaking with this person we lost our Wednesday delivery slot. By the time we were finally able to get someone on the phone at Lowes Reno (an hour of waiting) we were told by the employee at the Lowes store not to order online because he would have better control over our delivery. At that point in time we had completed the online order and had Wednesday July 6 as our scheduled delivery date. We were going to order the products online on Tuesday July 5, but had a question we needed answered by someone at the store. We were taking advantage of what we thought was their “4th of July sale” (pricing was the same as regular pricing) for the dryer and washer set. I have had the absolute worst experience with Lowes in Reno!!!! We are buying a washer and dryer.
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